IT Support Technician

Job Summary

A company is looking for an IT Service Desk Specialist to support troubleshooting and coaching in technical issues.

Key Responsibilities

• Provide 1-2 tier support for enterprise hardware, software, and network issues
• Document and manage team tickets, routing unresolved issues to appropriate support groups
• Coach Service Desk technicians and assist in daily operations and project management

Required Qualifications, Training, and Education

• 2+ years of experience in operational tasks
• High School degree or equivalent
• Preferred: Associate's degree in MIS, Computer Science, or related field