IT Support Technician

Job Summary

A company is looking for an IT Support Technician to provide reliable technical support across the organization.

Key Responsibilities

• Provide day-to-day IT support for approximately 90 employees, managing 30-80 monthly support requests
• Administer and maintain Microsoft 365 environments, including Exchange, Teams, SharePoint, and Intune
• Manage employee onboarding and offboarding processes, including account creation and equipment setup

Qualifications

• 5-7 years of experience in IT support or helpdesk operations
• Strong experience with Microsoft 365 administration
• Experience managing user accounts and onboarding/offboarding processes
• Excellent troubleshooting skills across hardware, software, and connectivity issues
• Experience supporting a remote workforce