IT Support Technician

Job Summary

Providing first-line technical support, the full-time IT Support Technician will troubleshoot end user issues related to computers, printers, and applications, while maintaining effective communication through a ticketing system.

Key responsibilities

• Install and troubleshoot workstation operating systems, printers, and components
• Provide phone technical support and onsite assistance to clients as needed
• Maintain real-time updates on ticket statuses and service calls to management

Required qualifications

• CompTIA A+ Certification required
• CompTIA Security+ Certification preferred
• Minimum of 1 year of service-related experience preferred
• Basic understanding of Windows and macOS operating systems
• Ability to troubleshoot hardware and software issues