IT Support Technician

Job Summary

To provide remote support for firm employees nationwide, the IT Support Technician will troubleshoot issues, manage end-user workstations, and ensure ongoing technical support across multiple platforms during East Coast hours.

Key responsibilities

• Administer end-user workstations and support activities utilizing Microsoft Windows
• Analyze and resolve network hardware and software failures as they occur
• Maintain records and logs of repairs and fixes within ZenDesk

Required qualifications

• 2+ years of relevant work experience in a service desk or help desk role
• Associates' degree or higher in Computer Science, Engineering, or a related discipline
• CompTIA A+ certification preferred
• Experience working in a Windows, Microsoft 365, Exchange, and Azure environment
• Working knowledge of LAN/WAN networking