IT Support Technician

Job Summary

To support day-to-day helpdesk operations, the full-time IT Support Technician will provide reliable technical support, manage Microsoft 365 administration, and assist with employee onboarding and offboarding in a remote environment.

Key responsibilities

• Provide day-to-day IT support for approximately 90 employees, handling 30-80 monthly support requests across a range of L1 technical issues
• Administer and maintain Microsoft 365 environments, including Exchange, Teams, SharePoint, and Intune
• Manage employee onboarding and offboarding processes, including account creation, license assignment, and equipment setup

Required qualifications

• 5-7 years of experience in IT support, helpdesk operations, or a related technical support role
• Strong experience with Microsoft 365 administration, including Exchange, Teams, SharePoint, and Intune
• Experience managing user accounts, permissions, and onboarding/offboarding processes in a business environment
• Excellent troubleshooting skills across common hardware, software, and connectivity issues
• Experience supporting a remote workforce