IT Support Technician

Job Summary

Providing technical support and maintenance for desktop software and hardware, the full-time IT Support Technician will install and troubleshoot equipment while managing the IT Support ticketing system in a primarily onsite environment.

Key responsibilities

• Install and test hardware and software, and monitor maintenance records
• Respond to user problems through the IT Support ticketing system, identifying and resolving hardware/software issues
• Manage VoIP systems and provide technical support to end users

Required qualifications

• High school diploma or GED; AAS or Bachelor's degree in Computer Science or related field preferred
• 2+ years of experience in helpdesk and/or desktop support, particularly for remote users
• CompTIA A+ Certification preferred
• Knowledge of computer workstations, peripheral equipment, and relevant software
• Ability to communicate effectively in English, both orally and in writing