IT Support Technician

Job Summary

Providing Tier 1 support for technical inquiries, the full-time IT Support Technician will troubleshoot software and hardware issues for end users, manage ticketing documentation, and assist with asset management, all while working remotely within the Pacific Time Zone.

Key responsibilities

• Troubleshoot and resolve hardware and software performance issues for end users, escalating as necessary
• Document support tickets and report on organizational trends using ticketing software
• Oversee the deployment of end-user devices and assist with new user onboarding

Required qualifications

• High School Diploma required; Bachelor of Science in Computer Science or equivalent preferred
• 4-5 years of relevant work experience in a technology support capacity
• Knowledge of Microsoft technology stack including Microsoft 365, Office, and Azure
• Experience with IT infrastructure, web, mobility, and networking technologies
• Ability to support end users globally using remote support technologies