IT Support Technician

Job Summary

Providing frontline and escalated technical support, the full-time Corporate IT Support Technician will assist internal users with hardware and software issues in a remote or hybrid environment, ensuring timely incident resolution and high-quality service delivery.

Key Responsibilities

• Respond to user-reported issues through various communication channels while adhering to established processes
• Troubleshoot and resolve technical issues related to hardware, software, and connectivity in remote, onsite, and hybrid settings
• Manage user accounts and support onboarding/offboarding processes, including device setup and access management

Required Qualifications

• Associate degree in Information Technology, Computer Science, or equivalent hands-on experience
• 1-3 years of experience in a help desk, desktop support, or technical support role
• Strong working knowledge of Windows operating systems; basic macOS support experience preferred
• Experience with ticketing systems and IT service management processes
• Solid troubleshooting skills with hardware, software, and end-user applications