IT Support Technician

Job Summary

To maintain the health of hardware, software, and network infrastructure, the contract Level 1 & 2 IT Support Technician will provide tiered troubleshooting and technical support, manage hardware and software lifecycles, and ensure network connectivity while working remotely from any location.

Key Responsibilities

• Serve as the first point of contact for technical issues, resolving common problems and escalating more complex issues as needed
• Provision and maintain hardware and software, including setting up devices and deploying updates
• Support network connectivity and troubleshoot basic networking issues while managing user access and security compliance

Required Qualifications

• Experience with operating systems such as Windows 10/11, macOS, and Linux
• Familiarity with cloud services like Microsoft 365 and Google Workspace
• Proficiency in ticketing systems such as Jira or HaloPSA
• Certifications such as CompTIA A+, Network+, or Microsoft 365 Certified are preferred
• Knowledge of identity management tools like Active Directory or Okta