IT Support Technician
Job Summary
Supporting customers through device setup, software rollout, and troubleshooting hardware, the full-time IT Support Technician will provide remote and onsite helpdesk support while ensuring compliance with security standards and maintaining accurate documentation.
Key responsibilities
- Provide remote/onsite helpdesk support and resolve problems to the end user's satisfaction
- Monitor and respond quickly to helpdesk requests, ensuring Service Level Agreements are met
- Install, upgrade, test, or configure workstations and software to support customer needs
Required qualifications
- 1-2+ years of IT Helpdesk or equivalent experience
- Associate or bachelor's degree in IT or Computer Science preferred
- Experience with Microsoft Office desktop and Microsoft 365 applications
- Knowledge of security applications such as data backup and malware protection
- Ability to work independently and as part of a team in a flexible environment
Complete Job Description
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