IT Support Tier 2 Analyst
Job Summary
Monitoring client environments remotely, the full-time IT Support Tier 2 Analyst will handle service requests, respond to alerts, and provide escalation support to Service Delivery Teams during afterhours shifts from Tuesday to Saturday, 7:00 pm to 4:00 am Pacific.
Key responsibilities:
- Monitor dashboards and alerts from various platforms, triaging and responding to system notifications
- Handle incoming service requests and incidents, prioritizing tickets based on SLA, impact, and urgency
- Escalate unresolved issues to Tier 3 or on-call teams and communicate incident impact to stakeholders
Required qualifications:
- High School diploma or equivalent (Degree preferred)
- 3-7 years of IT, Help Desk, and/or MSP experience
- Required Certifications: MS-102: Microsoft 365 Administrator and CompTIA Net+ or CCNA
- Experience with Office 365 administration, Azure AD, and VMWare
- Ability to provide 24/7 on-call support during a rotation schedule
Complete Job Description
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