IT Systems Administrator

Job Summary

A company is looking for an IT Systems Administrator.

Key Responsibilities

• Manage administrative consoles for enterprise AI tools, overseeing user provisioning and security configurations
• Track license utilization and manage API usage to ensure budget alignment
• Act as the Tier 2/3 escalation point for AI-related help desk tickets and manage incoming service requests

Required Qualifications

• 3+ years of experience in IT Systems Administration or SaaS Operations
• Strong familiarity with Google Workspace Admin and enterprise SSO/IdP integrations
• Proven track record of managing relationships with Tier 1 software vendors
• Ability to translate usage data into actionable insights and reporting
• Exceptional ability to explain technical AI concepts to non-technical users