IT Systems Engineer

Job Summary

To provide high-touch support for executives, the contract Senior Helpdesk / IT Systems Engineer will work remotely while being available for occasional in-office support in Austin, ensuring seamless operation across devices, AV systems, and collaboration tools.

Key responsibilities

• Administer and support core SaaS tools like Okta, Jamf, Google Workspace, and Zoom, including user provisioning and access management
• Deliver in-person technical support at the Austin office, resolving hardware and software issues with professionalism
• Manage onboarding and offboarding tasks, ensuring reliable and secure systems for executive-level support

Required qualifications

• 3-5 years of experience in IT systems support with Okta, Jamf, Google Workspace, and Slack
• Strong experience in Windows environments
• Hands-on experience supporting AV equipment and Zoom Room configurations
• Familiarity with Jamf or other Apple device management tools
• Clear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST)