IT Systems Support Analyst

Job Summary

To support the ongoing operational needs of a core enterprise host solution, the full-time IT Systems Support Analyst will identify business requirements, manage incident and change requests, and provide technical support to users while ensuring compliance with IT governance policies.

Key responsibilities:

• Manage incident and change requests, responding to both business and technical tickets
• Analyze redundant incidents, develop plans to address issues, and communicate solutions to internal parties
• Document system specifications and support compliance with best practices and regulatory requirements

Required qualifications:

• Bachelor's or associate's degree with a minimum of seven years in IT support, or seven years of relevant experience without a degree
• Working knowledge of business continuity and disaster recovery
• Familiarity with HIPAA guidelines and knowledge of Cognizant/TriZetto Facets is a plus
• Experience with MS SQL Server permissions and access levels is advantageous
• Strong understanding of computers, networks, and security systems