IT Systems Support Specialist

Job Summary

A company is looking for an IT Systems & Support Specialist.

Key Responsibilities

• Provide service desk support, managing incidents across hardware, software, and SaaS platforms
• Execute onboarding and offboarding workflows for staff, ensuring a seamless technology experience
• Administer and manage SaaS applications, maintaining software licenses and asset inventories

Required Qualifications

• 6-8 years of experience in IT support or systems administration, preferably in a Mac-heavy environment
• Strong knowledge of MacOS and experience with Microsoft 365 administration
• Familiarity with ITSM tools (e.g., Zendesk) and remote support tools
• Understanding of identity & access management principles and basic cybersecurity practices
• Experience in creating documentation and training materials for end-user learning