IT Technical Services Manager

Job Summary

A company is looking for a Manager of Technical Services.

Key Responsibilities

• Oversee operational functions of the IT Technical Services team and ensure services meet business expectations
• Manage team performance, provide mentorship, and support professional development
• Evaluate and improve products and services while monitoring incident and request ticket queues

Required Qualifications

• 10+ years of experience in Information Technology services
• 7+ years of experience as a people manager
• Extensive knowledge of healthcare practice and security standards (HIPAA, HITECH, HITRUST)
• Advanced understanding of computer hardware, operating systems, and software management tools
• Experience with device management and security compliance tools