IT Technical Systems Support Analyst

Job Summary

To support ongoing operational needs, the full-time IT Technical Systems Support Analyst will manage incident resolution, maintain compliance with IT governance standards, and serve as a liaison for technical requests while ensuring the efficiency of the technical host system.

Key responsibilities

• Oversee incident, request, and change management for business and technical tickets
• Identify areas for process improvements and ensure compliance with best practices and standards
• Document system specifications and contribute to project completion within allocated timeframes

Required qualifications

• Bachelor's or associate's degree, or a minimum of seven years in an IT support position
• Working knowledge of business continuity and disaster recovery practices
• Familiarity with HIPAA guidelines and MS SQL Server permissions
• Experience with Cognizant/TriZetto Facets and FedRamp policies is a plus
• Strong understanding of computers, networks, and security systems