IT Technical Systems Support Analyst

Job Summary

Seeking an IT Technical Systems Support Analyst, the full-time position will focus on managing incident and change requests, providing technical support to users, and ensuring compliance with IT governance policies while working in a collaborative environment.

Key responsibilities

• Respond to business and technical tickets, managing incident and change requests effectively
• Identify areas for improvement in processes and support compliance with best practices and standards
• Document system specifications and manage the ticket intake system for the hosted solution (ClaimsXM)

Required qualifications

• Bachelor's or associate's degree with at least seven years of IT experience, or a minimum of seven years in an IT support position without a degree
• Working knowledge of business continuity and disaster recovery is required
• Familiarity with HIPAA guidelines and knowledge of Cognizant/TriZetto Facets is a plus
• Experience with MS SQL Server permissions and access levels is advantageous
• Strong understanding of computers, networks, and security systems