IT Technician
Job Summary
To support a distributed workforce, the full-time IT Technician will deliver end-user technical support, manage endpoint devices, and resolve hardware and software issues while working remotely.
Key responsibilities:
- Diagnose and resolve hardware, software, and network issues through the Tech Support ticketing system
- Administer user accounts and manage endpoint devices using MDM solutions like Microsoft Intune and Jamf
- Create and maintain knowledge base articles and documentation to improve service efficiency and reduce repeat incidents
Required qualifications:
- Bachelor's degree in computer science or a related field, or equivalent work experience preferred
- 5+ years of proven experience as an IT Technician or in a similar technical support role
- Hands-on experience with endpoint management and MDM platforms
- Experience with remote monitoring and management (RMM) tools
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus
Complete Job Description
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