IT Technician
Job Summary
Providing timely and accurate technical assistance, the full-time salaried IT Technician II will support employees with hardware, software, and system applications, while managing IT support requests and maintaining technical documentation.
Key responsibilities
- Serve as the first point of contact for IT support within the organization
- Diagnose and troubleshoot software and hardware issues, responding to support requests
- Install, configure, and maintain software and hardware while updating technical documentation regularly
Required qualifications
- 2+ years of experience working within IT
- Advanced knowledge of both Windows and Mac operating systems
- Intermediate troubleshooting capabilities for internet and network issues
- Experience with ServiceNow ticketing workflows and endpoint management tools
- Basic understanding of user account lifecycle in various SaaS applications
Complete Job Description
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