IT Technician I

Job Summary

A company is looking for an IT Technician I to provide technical support and ensure customer satisfaction in a remote healthcare environment.

Key Responsibilities

• Provide Level 1 and Level 2 technical support for hardware, software, and operating systems
• Troubleshoot and resolve end-user issues, including network connectivity and hardware diagnostics
• Document issues and follow established guidelines to troubleshoot IT problems

Required Qualifications

• High school diploma/GED or equivalent working knowledge in a similar role
• Proven experience in providing Level 1 and Level 2 technical support
• Knowledge of desktop and mobile devices, and proficiency with Microsoft Office 365 applications
• Experience with ticketing systems such as ServiceNow or Jira Service Management
• Understanding of ITIL best practices, particularly incident and problem management