IT Technician - Telephony

Job Summary

A company is looking for an IT Technician - Telephony.

Key Responsibilities

• Provide 2nd level support for telephony applications and assist Medical Information staff with IT-related issues
• Manage the installation, configuration, and maintenance of telephony hardware and systems
• Create and update technical documentation and support project teams as needed

Required Qualifications

• Associate degree required; B.S./B.A. in Computer Science or Information Technology preferred
• 2-4 years of experience in an IT support role
• Experience with Cisco, Genesys, or NiCE contact center platforms preferred
• CompTIA Network+ Certification preferred
• Knowledge of Disaster Recovery processes