IT User Experience Analyst
Job Summary
To support the operational monitoring and analysis of fleet connectivity, the full-time IT User Experience Analyst will investigate communication failures, differentiate technical issues, and coordinate with stakeholders while working remotely for a temporary duration of 10 months.
Key Responsibilities
- Perform detailed investigations to determine the root cause of communication failures
- Monitor fleet connectivity across all customer accounts and identify non-communicating telematics devices
- Work with Engineering, Product, Service, IT, and regional teams to validate findings and coordinate corrective actions
Required Qualifications
- High School Diploma or equivalent
- 4 years of experience in Connectivity Monitoring & Telematics Analysis
- 4 years of experience in Root Cause Analysis & Technical Troubleshooting
- 4 years of experience in Reporting & Stakeholder Coordination
- Knowledge of automation opportunities in connectivity monitoring and reporting
Complete Job Description
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