IT User Support Analyst

Job Summary

Supporting end users during an enterprise-wide Windows 11 migration, the contract IT User Support Analyst will provide hands-on desktop support, advanced troubleshooting, and high-touch user assistance while working remotely.

Key responsibilities:

• Provide direct end-user technical support during the Windows 11 migration for over 2,000 devices
• Troubleshoot and resolve complex issues beyond standard knowledge base solutions
• Support virtual desktop/application environments and identify issues related to outdated applications using Microsoft Intune

Required qualifications:

• Strong experience in enterprise desktop support environments
• Hands-on support of Windows operating systems, preferably Windows 11
• Experience supporting Citrix XenApp or similar virtual desktop technologies
• Familiarity with Microsoft Intune for endpoint management and application deployment
• Proven ability to solve problems beyond knowledge base articles or scripts