Italian Speaking Customer Support

Job Summary

Supporting a dynamic international travel-tech company, the full-time Italian Speaking Customer Support Representative will provide assistance to B2B partners, manage client communications, and utilize CRM systems while working remotely.

Key responsibilities

• Advise clients by taking calls and providing initial support in Italian
• Communicate with partners about ongoing cases and provide updates
• Utilize CRM systems and internal databases effectively

Required qualifications

• Upper Intermediate proficiency in both spoken and written Italian
• Upper Intermediate proficiency in both spoken and written English
• Ability to learn quickly and maintain a results-focused approach
• Soft skills including kindness, empathy, and stress-resistance
• A functioning computer and microphone for remote work