ITIL Certified ITSM Specialist
Job Summary
Owning the Jira and Jira Service Management platform, the full-time remote ITIL Certified ITSM Specialist will manage IT Service Management practices, ensuring the execution and improvement of ITIL-aligned processes such as Incident, Change, and Problem Management across IT.
Key responsibilities
- Administer and configure Jira Service Management, optimizing workflows and automations
- Oversee operational execution of ITIL processes, including Incident, Change, and Problem Management
- Design and maintain SLA policies, monitor compliance, and produce performance reports
Required qualifications
- Bachelor's Degree in Information Technology, Information Systems, or Computer Science (or equivalent practical experience in ITSM, JIRA, IT Ops) - Preferred
- 5+ years of experience in IT Service Management with at least 3 years of hands-on experience with Jira/Jira Service Management - Required
- ITIL Foundations 4 or above certification - Required
- Atlassian ITSM with Jira Service Management Foundations certification - Required
- Atlassian Certified ITSM Specialist - Preferred
Complete Job Description
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