ITIL Certified Senior Manager

Job Summary

A company is looking for a Senior Manager - IT Service Management.

Key Responsibilities

• Define and execute the ITSM vision and roadmap aligned with enterprise IT strategy and regulatory requirements
• Own and continuously improve ITSM processes and workflows, ensuring efficient service delivery and transparency
• Lead a multidisciplinary team and manage resource allocation, budgeting, and financial planning for ITSM functions

Required Qualifications

• Bachelor's degree in IT, Computer Science, or a related field
• 7+ years in IT Service Management or IT Operations; 3+ years in leadership roles
• ITIL v3/v4 certification (Intermediate or higher)
• Expertise in ITIL frameworks and enterprise ITSM implementations
• Experience managing ServiceNow platforms and working with Managed Service Providers