ITIL Certified Service Delivery Supervisor

Job Summary

A company is looking for a Service Delivery Supervisor to oversee IT service management processes and ensure high-quality user experiences.

Key Responsibilities

• Transform and evolve IT service management practices, ensuring adherence to ITIL best practices
• Lead and mentor a team, fostering a culture of collaboration and continuous improvement
• Create and manage KPIs to measure the success of IT services and support

Required Qualifications

• ITIL Foundation Certification (V3 or V4) is highly desirable
• Three years of related experience managing support queues
• Experience in creating and implementing continual service improvement plans
• Call center experience is considered beneficial
• Proficient in MS Office and/or Google Workspace