ITIL Certified ServiceNow Administrator

Job Summary

Seeking an experienced ITIL Certified ServiceNow Administrator for a full-time remote position, responsible for administering and enhancing the ServiceNow platform, ensuring stable operations, and collaborating with stakeholders to deliver improvements.

Key Responsibilities:

• Administer and support ServiceNow platform modules including ITSM, CMDB, and reporting
• Design, configure, and enhance ServiceNow workflows and automation while supporting full SDLC processes
• Monitor platform performance, troubleshoot issues, and recommend improvements for reliability and efficiency

Required Qualifications:

• Active ITIL Foundation Certification
• 2+ years of hands-on ServiceNow administration experience
• Experience supporting ServiceNow ITSM modules such as Incident and Change Management
• Demonstrated troubleshooting and root-cause analysis experience in a production environment
• Ability to participate in an on-call support rotation