ITIL Specialist III

Job Summary

To enhance IT service management, the full-time ITIL Specialist III will develop, manage, and improve ITIL processes such as Incident, Problem, and Change Management while working remotely.

Key responsibilities

• Oversees and improves ITIL processes by integrating best practices and utilizing data analysis
• Coordinates between support teams to determine solutions for service quality improvement
• Defines KPIs for ITIL practices and prepares management reports to demonstrate their value

Required qualifications

• Bachelor's degree in Information Systems, Computer Science, or a related field, or equivalent experience
• 5+ years of experience managing ITSM and ITIL practices
• Strong analytical skills with knowledge of hardware, software, and enterprise application support
• Proficient in Microsoft Office Products (Word, Excel, PowerPoint)
• Latest ITIL Foundation Certification