ITSM Advisor (ServiceNow)

Job Summary

A company is looking for an ITSM Advisor (ServiceNow).

Key Responsibilities

• Define and maintain the enterprise ITSM roadmap and governance frameworks
• Lead ITIL process ownership for Incident, Problem, Change, Request, Knowledge, and Service Catalog Management
• Build dashboards to track KPIs and operational efficiencies while recommending improvements based on data insights

Required Qualifications

• 5+ years of ITSM / IT Operations experience within an ITIL based environment
• Active Secret Clearance
• Strong understanding of enterprise IT environments and ITIL processes
• Experience with ITSM tools such as ServiceNow or Salesforce Service Cloud
• Ability to create and simplify complex workflows