ITSM Analyst

Job Summary

To support a high-volume ServiceNow environment, the contract ITSM Analyst will manage incoming requests, coordinate change activities, and ensure efficient execution of ITSM processes while working remotely.

Key responsibilities

• Manage and prioritize incoming ServiceNow requests, incidents, and service requests
• Coordinate and facilitate ITSM processes, including Change Management activities
• Collaborate with IT teams and business stakeholders to ensure timely request fulfillment

Required qualifications

• 2+ years of experience in an ITSM, Service Management, or IT Operations role
• Hands-on experience with ServiceNow (SNOW) is required
• Experience managing and coordinating Change Requests within an IT environment
• Strong understanding of IT Service Management processes and best practices
• Ability to work independently in a remote environment