ITSM Architect

Job Summary

A company is looking for an ITSM Architect to design, enhance, and support its IT Service Management platform.

Key Responsibilities:

• Design and support the ITSM platform, including backup for HR Case and Incident business objects
• Manage and enhance Knowledge Management solutions and integrations
• Document workflows and processes, and support Change Management processes

Required Qualifications:

• Experience with ITSM/ESM platforms (e.g., ServiceNow, Remedy)
• Experience in designing or configuring business objects and workflows
• Ability to document processes and translate business requirements into technical solutions
• Experience managing Knowledge Management Solutions
• Demonstrated ability to work in a respectful and professional environment