ITSM Automation Engineer
Job Summary
A company is looking for an ITSM Automation Engineer to develop automation workflows and optimize infrastructure tools.
Key Responsibilities
- Build AI-enabled workflows and tools to enhance productivity and decision-making
- Collaborate with IT operations to analyze workflows and identify automation opportunities
- Design, develop, and deploy automation scripts to improve service delivery
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or 5+ years of relevant experience
- Proven expertise in ITSM concepts and hands-on experience with related platforms
- Strong proficiency in scripting languages such as PowerShell, Python, and JavaScript
- Experience with REST/SOAP APIs and system integrations
- Familiarity with ITIL framework and CI/CD principles
COMPLETE JOB DESCRIPTION
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