ITSM Business Process Consultant

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Thu, Jun 01, 2023

Job Summary

A company in the Information Technology industry is looking for an ITSM Business Process Consultant.

Position Responsibilities:
  • Represent all Crossfuze delivery capabilities to deliver and grow a book of business for Enterprise clients
  • Lead planning/discovery and process workshops and working sessions
  • Build and manage relationships with client buyers and decision makers
Required Qualifications:
  • 5+ years consulting experience in ITSM related process and platform implementation engagements
  • ITIL v3 or v4 Managing Professional or Strategic Leader Certification
  • 3+ years' experience with the ServiceNow platform
  • ServiceNow CSA (Certified System Administrator) and ITSM Fundamentals Certifications
  • Proven experience identifying solutions that align to ITIL best practices including defining and deploying "future state" ITSM Process for clients aligned to the ServiceNow platform

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