ITSM Consultant

Job Summary

A company is looking for an ITSM Consultant to perform configuration and troubleshooting tasks in a remote contract position.

Key Responsibilities

• Perform hands-on configuration across core ITSM capabilities such as Incident, Major Incident, Problem, and Service Catalog
• Execute CMDB configuration activities, including CI class structure and relationships
• Participate in technical working sessions to drive tasks forward and resolve platform issues

Required Qualifications

• Experience with ITSM tools and configurations
• Knowledge of CMDB and Discovery configuration
• Technical expertise in handling platform configuration challenges
• Ability to work in a remote environment
• Experience in collaborating with implementation partners