ITSM Consultant - Jira Service Management

Job Summary

A company is looking for an ITSM Consultant - Jira Service Management.

Key Responsibilities

• Lead end-to-end JSM implementations and optimize ITSM processes in alignment with ITIL best practices
• Conduct discovery workshops, serve as a trusted advisor, and facilitate training sessions for clients
• Produce high-quality documentation and maintain project artifacts while contributing to internal knowledge bases

Required Qualifications

• Minimum 5 years of experience as a Jira Administrator, Atlassian Consultant, or ITSM Platform Lead
• Proven expertise in Jira Service Management configuration and ITSM process design
• Strong knowledge of ITIL v4 frameworks and practical implementation
• Experience in client-facing roles, including discovery sessions and stakeholder presentations
• Advanced proficiency with Jira automation and familiarity with Atlassian Cloud administration