ITSM Consultant - Jira Service Management

Job Summary

A company is looking for an ITSM Consultant specializing in Jira Service Management.

Key Responsibilities

• Lead end-to-end JSM implementations and optimize ITSM processes in alignment with ITIL best practices
• Conduct discovery workshops and serve as a trusted advisor to stakeholders, facilitating training and knowledge transfer
• Produce high-quality documentation and maintain project artifacts while contributing to internal knowledge bases

Required Qualifications

• Minimum 5 years of experience as a Jira Administrator, Atlassian Consultant, or ITSM Platform Lead
• Proven expertise in Jira Service Management configuration and ITSM process design
• Strong knowledge of ITIL v4 frameworks and practical implementation experience
• Experience in client-facing roles, including conducting discovery sessions and stakeholder presentations
• Advanced proficiency with Jira automation and familiarity with Atlassian Cloud administration