ITSM Consultant V

Job Summary

Leading ITSM process implementation, the full-time ITSM Consultant V will evaluate risk matters within IT, ensure compliance with contingency procedures, and manage business-specific projects while working remotely.

Key responsibilities:

• Oversees business-specific projects, coordinating resources and promoting adherence to procedures and policies
• Drives ITSM process and service implementation by documenting requirements and guiding leadership in strategy development
• Evaluates business needs and industry best practices to identify gaps in processes and recommend improvements

Required qualifications:

• Minimum four (4) years in a leadership role with process or service teams
• Bachelor's Degree in CIS, Business Administration, or related field
• Minimum eight (8) years of IT experience, including four (4) years implementing or supporting ITSM processes or services
• Experience managing process or service financials preferred
• Two (2) years of experience interacting with executive leadership preferred