ITSM Consultant V - Colorado

Job Summary

Leading ITSM process implementation, the full-time ITSM Consultant V - Colorado will evaluate risk matters within IT, ensure adherence to contingency procedures, and drive service improvements while working remotely.

Key Responsibilities

• Oversees business-specific projects by applying expertise to develop work plans and coordinate resources to achieve organizational goals
• Drives ITSM process and service implementation by guiding team members in documenting requirements and influencing leadership on ITSM strategy
• Evaluates business needs and industry best practices to identify gaps in processes and services, making recommendations for improvements

Required Qualifications

• Bachelor's Degree in CIS, Business Administration, or related field
• Minimum eight (8) years of IT experience, including four (4) years implementing or supporting ITSM processes or services
• Minimum four (4) years in a leadership role working with process or service teams
• Experience managing process or service financials (preferred)
• Experience interacting with executive leadership (preferred)