ITSM Incident Management Specialist

Job Summary

A company is looking for an ITSM Incident and Problem Manager.

Key Responsibilities

• Lead day-to-day Incident Management activities and ensure adherence to SLAs
• Manage the full Problem Management lifecycle, including root cause analysis and preventative actions
• Drive trend analysis and produce reports with insights for technical and executive audiences

Required Qualifications

• Bachelor's degree with five years of experience or Master's degree with three years of experience; additional experience may be accepted in lieu of a degree
• Interim Secret clearance required to start; ability to obtain Secret clearance required to maintain employment
• US citizenship required
• Certifications: CompTIA Security+ or equivalent (IAT-2)
• Proven experience in Incident and/or Problem Management within complex ICT environments