ITSM Problem Analyst

Job Summary

A company is looking for an ITSM Problem Analyst to join their IT team.

Key Responsibilities

• Lead investigations and implement permanent solutions for recurring incidents using various analysis techniques
• Coordinate and facilitate Post-Mortem Reviews to identify root causes and track corrective actions
• Develop and maintain problem management dashboards and metrics within ServiceNow

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• Minimum of 5 years of experience in Incident and Problem Management roles
• ITIL Foundation/Expert certification is highly preferred
• Experience with ITSM tools such as ServiceNow, Remedy, or similar platforms
• Strong understanding of technical infrastructure including networking, storage, and cloud