ITSM Problem Manager
Job Summary
Leading the end-to-end Problem Management process, the full-time FLEX Problem Manager, ITSM will oversee the full lifecycle of IT problems, drive root cause analysis, and collaborate with cross-functional teams to ensure service stability and operational excellence in a hybrid work environment.
Key responsibilities
- Lead the Problem Management process in alignment with ITIL best practices
- Drive thorough root cause analysis using structured methodologies and ensure accurate documentation in ServiceNow
- Collaborate with technical teams to implement permanent fixes and monitor problem trends for continuous improvement
Required qualifications
- Bachelor's degree or equivalent experience/certifications
- 5+ years of experience in ITIL-based service operations
- Experience with ServiceNow or similar ITSM platforms
- Proven ability to lead cross-functional teams and resolve complex issues
- Strong analytical and documentation skills
Complete Job Description
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