ITSM Project Manager

Job Summary

A company is looking for an ITSM Project Manager to lead a TeamDynamix ITSM implementation for a local government client.

Key Responsibilities

• Lead the full implementation of TeamDynamix (ITSM) within a 12-month timeline
• Own end-to-end project delivery, including workflow scoping, implementation planning, and knowledge base transformation
• Act as the primary bridge between IT, the Service Desk, and vendors to align priorities, deliverables, and timelines

Required Qualifications

• Proven experience managing ITSM projects, with direct exposure to TeamDynamix or comparable ITSM platforms
• Strong background leading system implementations involving workflows, integrations, and process change
• Demonstrated project scoping skills, including defining timelines, deliverables, and resource requirements
• Experience working cross-functionally with IT teams, Service Desk operations, and external vendors
• Ability to manage projects within defined budgets and cost constraints