ITSM Systems Manager

Job Summary

A company is looking for an ITSM Systems Manager to lead their Service Management Technologies team.

Key Responsibilities:

• Own the design, development, enhancement, and lifecycle management of ITSM and service management applications
• Serve as Application Owner, defining and executing a multiyear platform roadmap aligned to business strategy
• Lead a team of application administrators, developers, and solution engineers responsible for service management platforms

Qualifications & Experience:

• 5+ years of IT leadership experience, with success in leading ITSM or enterprise application platforms
• Bachelor's degree in Information Systems, Computer Technology, or equivalent experience preferred
• Hands-on experience with ITSM platforms such as ServiceNow, BMC, or similar tools
• Solid understanding of ITIL, ITSM, and ITOM principles
• Experience leading application development or configuration teams supporting enterprise platforms