IVR Migration Lead

Job Summary

A company is looking for an IVR Migration Lead to oversee the migration of IVR systems from Avaya to AWS.

Key Responsibilities

• Overhaul the tech stack within the IVR space, transitioning from Avaya to AWS
• Reskill and configure all IVRs, including call routing and agent call handling
• Ensure proper routing and connectivity between AWS Connect and Salesforce for CTI integration

Required Qualifications

• Expert-level experience with AWS, particularly AWS Connect
• Strong understanding of IVR systems and call routing processes
• Familiarity with CTI integrations between AWS Connect and Salesforce
• Experience managing large-scale migrations in complex enterprise environments
• Financial Services experience is a plus but not required