Japanese Customer Service Representative

Job Summary

A company is looking for a Japanese Customer Service Representative.

Key Responsibilities

• Handle customer queries/issues through voice and non-voice transactions to ensure customer satisfaction
• Identify and assess customer needs by actively listening and following established processes for timely resolutions
• Maintain documentation of customer interactions, ensuring accurate recording of details and actions taken

Required Qualifications

• At least 2 years of college education, a 2-year vocational course, or a 4-year degree
• Willingness to work in BGC Taguig City and remotely
• Flexibility to work Japanese business hours, including weekends and holidays
• N1 proficiency or native-level Japanese language skills
• At least 6 months of professional customer support experience in Japanese