Japanese Speaking Technical Support Engineer

Job Summary

A company is looking for a Principal Technical Support Engineer (Signature) who is fluent in Japanese.

Key Responsibilities

• Collaborate with enterprise customers to assist with post-sales installation, configuration, and troubleshooting of Tableau products
• Diagnose and resolve complex technical issues while maintaining strong customer relationships and providing feedback to engineering teams
• Coordinate with customers to implement server launches and optimize the use of Tableau software

Required Qualifications

• Bilingual proficiency in English and Japanese, with experience working with Japanese business customers
• Strong understanding of relational databases, Windows and Linux systems, and networking
• Relevant experience in customer service or supporting enterprise-critical applications
• Degree or relevant experience preferred
• Excellent organizational skills with the ability to prioritize workload effectively