Jira Service Management Lead

Job Summary

A company is looking for a Jira Service Management Lead to design, implement, and optimize service management processes within their Jira Cloud ecosystem.

Key Responsibilities

• Lead the design, implementation, and optimization of Jira Service Management in Jira Cloud
• Configure and manage Jira Service Management projects, workflows, queues, SLAs, automations, and portals
• Develop executive-level dashboards and reporting for platform operations and service performance

Required Qualifications

• 5+ years of Jira administration and configuration experience
• 3+ years working with Jira Service Management (JSM)
• Deep expertise with Jira Cloud
• Proven experience implementing ITSM processes within SaaS environments
• Experience building executive dashboards and operational reporting