Journeyman Telecommunications Specialist

Job Summary

A company is looking for a Junior Telecom Specialist (T-Metrics CCaaS).

Key Responsibilities

• Provide daily operational support and troubleshooting for the T-Metrics CCaaS platform
• Monitor system performance and investigate telecommunications and contact center service issues
• Track, document, and manage telecom incidents and service requests through the ticketing system

Required Qualifications

• Experience supporting enterprise telecommunications or contact center systems
• Experience troubleshooting VoIP, CCaaS, or unified communications platforms
• Familiarity with incident management and problem tracking processes
• Strong analytical skills in telecommunications environments
• Proficiency with Microsoft Office tools (Word, Excel, Outlook)